Terms and Conditions
GENERAL
These terms and conditions contain the agreement between you (“the Customer”) and Nextelle for the telecommunications services provided.
Our agreement with you includes these terms and conditions. We will provide you with our current pricing at your request or it can be found on this website
Charges
Nextelle will send you a tax invoice on a per calendar month basis setting out the Fees due for the Service we have provided to you, all call charges will be rounded up to the next cent. Timed calls are charged in six second increment with a minimum of one minute charge. The initial month of billing will be pro-rated from the date you connect till the end of the calender month plus one month in advance for all Line Rental, Internet and service charges. Any payments made through Credit card will incur an additional charge of 2.5%.
You agree to pay all invoices by the Due Date; Overdue invoices (not paid by the due date) will incur a additional charge of 5%
Also you will be liable for all reasonable collection costs (including our total legal fees) we incur to collect the amount outstanding, or to recover Hardware or any other equipment; and the Carrier may be entitled to claim payment from you of any amount under our commitment unpaid by the Due Date on the same terms and conditions we can claim payment from you.
To obtain new connection discounts, bills must be paid in full by the due date otherwise full charges apply. If there is a dispute, you must pay the undisputed amount of each invoice by the Due Date.
Where in our opinion you have a reasonable claim or dispute with an invoice, we will suspend our collection or recovery processes on the disputed amount until a resolution on your claim or dispute has been settled. We aim to resolve invoice disputes within 21 working days.
You will not have to pay any amount which you have genuinely disputed in accordance with this clause unless, and until, the disputed amount is resolved in our favour.
You must otherwise pay all Charges specified on your bill by the due date. If any of the bills are not paid in full within 30 days from the due date we may refer you to our collections agency to take necessary legal action to recover the debt. This will also affect your credit rating.
Late Payment Fee
We reserve the right to charge you a late payment fee of 5% if accounts are not paid by the due date.
Failure to perform our obligations
You acknowledge that the Service may not be available in all circumstances and that we will not be liable for default or failure to perform our obligations under our contract resulting from; our inability to gain access to the Carrier network; or from any other cause beyond our reasonable control. We are not liable to you in any circumstances for any loss of, or claim for, revenue, profits, actual or potential business opportunities or anticipated savings or profit, whether direct, indirect, economic, consequential or howsoever otherwise caused. If we have reasonable grounds to believe you are a credit risk, we may ask you to provide some form of a security deposit in advance for our Services. If you do not provide the relevant security by the date requested, then we may refuse to provide you with the Service or may terminate a Service that we have been supplying.
Credit Limit
An initial credit limit of 1 months fee applies to all accounts and Nextelle reserves the right to disconnect the services without notice once this limit has been exceeded. If you require a higher credit limit please call us.
Termination of your Services
Your service can be terminated by either yourself or by Nextelle at any time and without notice. You can terminate your service by contacting our customer service team by telephone or in writing. We may suspend the service immediately and without notice at any time if there is a failure of the equipment used to deliver the Service or the equipment used to deliver the Service requires maintenance or modification or you do not comply with the terms and conditions of the agreement. If we suspend your service, you will still remain liable for all Fees during the suspension.
We can temporarily suspend you from the Service if:
(a) We identify excessive use or unusual call patterns;
(b) you have not done what you are obliged to do;
(c) an authority, such as the ACMA, requests us to do so; or
(d) there are technical problems with our network or the network of the Carrier;
(e) your Service has an unusually high volume or spend when compared to previous activity for that Service;
(f) You exceeded the current credit limit on your account in any given month.
When you will Loss your mobile number / Phone number
Mobile Number will be cancelled if the account is not paid for 60 days (60 days overdue)
Mobile number once cancelled cannot be retrieved , You will have to get a new number.
Business Phone Number will be cancelled if the account is not paid for 60 days (60 days overdue)
Business Phone Number once cancelled cannot be retrieved , You will have to get a new number.
Complaints
If you have any concerns about the Services we are providing to you, you should contact us immediately. We will endeavor to resolve any problem or complaint you have as quickly and effectively as possible. If you are not satisfied with the initial outcome of your complaint, the matter will be reviewed in accordance with our complaints procedures.
Personal Information
Nextelle ensures that we only use your personal information in accordance with the Privacy Act. You may obtain a copy of the Privacy Policy by calling us or it can be found by clicking see privacy policy page.
Direct Debit
Nextelle will send you a monthly invoice and will debit your credit card on the due date of your Nextelle invoice.
A fee of $11.00 applies if the direct debit transaction gets rejected. If you choose to change your Direct Debit details, please contact Nextelle Customer Service.
Refund policy
Once an account has been cancelled or closed, Nextelle requests that you pay the whole of the unpaid balance of your account. If your account has a credit balance, Nextelle will refund that to you by Direct debit.
COPYRIGHT
Nextelle is committed to participate with copyright laws.
Nextelle users must not copy any CDs, MP3s, Books, Articles, Software and Games from the Internet. This is considered illegal and in breach of the Copyright Act. Therefore prosecution by the authorities is possible.
Nextelle condones piracy and takes serious steps to preventinfringements. Nextelle reserves the right to suspend or cancel any repeat offenders.
Steps taken by Nextelle to prevent copyright users on its network:
As soon as Nextelle receives notification from any third parties regarding a breach of copyright by a user, a warning notice is sent to the end user.
If the breach is repeated by the same user, a final warning is sent asking the user to stop copyrighting on the network or risk having their service suspended or cancelled.
If the breach is repeated yet again Nextelle will have the end users service suspended or cancelled off the network.
FAIR USAGE POLICY
Reason for the policy, to ensure all Nextelle customers enjoy quality service and are not disadvantaged by others that misuse Nextelle’s promotions, Caps or Unlimited plans.
Fair usage Policy applies to all Nextelle Services
International calls Specials
Customers must not use the special in an unreasonable or excessive manner in which it impedes or stops Nextelle from providing services to other customers. We may limit, suspend or terminate your International call access if you excessively use the special or any international call promotions.
Office Phone
You must use your Office phone plans in accordance with any limits stated in plan that you subscribe to for the use of that Service. We may limit, suspend or terminate your Home Phone service if you unreasonably exceed such limits or excessively use in which it may impede or stop Nextelle from providing services to other customers.
Mobile
You must use your Mobile plans in accordance with any limits stated in plan that you subscribe to for the use of that Service. We may limit, suspend or terminate your Mobile Phone Service if you unreasonably exceed such limits or excessively use in which it may impede or stop Nextelle from providing services to other customers.
Internet
You must use your Internet in accordance with any limits stated in plan that you subscribe to for the use of that Service. We may limit, suspend or terminate your Internet Service if you unreasonably exceed such limits or excessively use your unlimited plan in which it may impede or stop Nextelle from providing services to other customers. Speed will be limited once Total monthly data download limit is exceeded. Speed will revert back to your plan’s fast speed at the start of a new calendar month.
PRESELECTION
Transfer
Your Pre-selection or Long Distance direct service can be connected or transferred from another provider to Nextelle with your authorization. The Transfer of your Long distance calls may take up to 5 to 10 working days to complete. The Transfer or connection of your Long Distance direct service may fail due to network duplication or your line service is not compatible with the network. Long Distance calls include National, International and calls to mobiles.
Service
Your Line Rental provider will bill you for local calls & any other additional services. Nextelle will only bill you directly (without an override) for National, International, and calls to mobile.
LINE RENTAL
Transfer
When you authorize Nextelle to transfer your line Rental you are also authorizing to transfer your Pre selection/Long distance calls. The transfer of your Line Rental may take up to 5 to 10 working days to complete.
The transfer or connection of your Line Rental and Long Distance direct service may fail due to network duplication or your line service is not compatible with the network. By authorizing the transfer of your line Rental to Nextelle you are consenting that you are the account holder of the telephone and you are authorizing Nextelle to transfer your telephone service to Nextelle , the information you provided is true and correct. You understand that prices are subject to change without notice.
Early cancellation of new lines:
If you request Nextelle to connect a new line and if the line gets cancelled or transferred within three month period, Nextelle reserves the right to charge a cancellation fee of $50.00.
Service
Nextelle will bill you for all calls directly (without an override) this includes local National, International, and calls to mobile. Nextelle will also charge you for additional features used by you for example 1900, 123 Sensis, *10# and extra service charges you may have had with your previous line rental provider for Example Calling number Display, Call Control, Silent line or Message Bank..etc.
MOBILES
Service
Nextelle Provides Mobile Sim only plans. You can transfer your existing mobile number to Nextelle from your current provider. Nextelle can provide you with a new mobile number. All new Nextelle Sim cards come with active Voice mail diversions.
Excess Usage
Subject to Fair usage policy. You must use your Internet in accordance with any limits stated in plan that you subscribe to for the use of that Service. We may limit, suspend or terminate your Internet Service if you unreasonably exceed such limits or excessively use in which it may impede or stop Nextelle from providing services to other customers.
Online download usage
Nextelle currently does not have an online download usage link. In the meantime if you require to check your download usage please call our friendly Customer Service between Monday to Friday 8:30am-6.30pm and Weekends and public holidays 10am-5:00pm .They will be able to provide you with accurate download usage up until the previous working day.
5G Connections
5g transfers and connections may take up to 1 to 10 working days to complete, if service is available at your local exchange. Nextelle will not be liable for delays in transfer or connections.
Plan Downgrades
if you request to downgrade any plan during your commitment period a downgrade feemay applies. The plan will take effect from the following calendar month.
Plan Upgrades
if you request to upgrade any plan during your commitment period no additional fees will apply. The plan will take effect from the following calendar month with a new commitment period.
Fibre Connections
Fibre transfers and connections may take up to 10 to 14 working days to complete. Subject to availability at your local exchange. Nextelle will not be liable for delays in transfer or connections.
Fibre Speeds
Nextelle cannot guarantee any speeds. The line speed will differ due to the following aspects including:
Distance from the local telephone exchange
The quality of the Fibre line
Line Filtering
Quality of cabling
Network congestion.
The number of equipment connected to your local area network and phone line.
Quality of hardware and Software of your modem and PC
Usage
Excess usage
You must use your Internet in accordance with any limits stated in the plan that you subscribe to for the use of that Service.
We may limit, suspend or terminate your Internet Service if you unreasonably exceed such limits or excessively use in which it may impede or stop Nextelle Telecom from providing services to other customers.
